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Members

Members

Welcome to ELAN!

We are thrilled to be a part of your health care team.
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Get Started

  • Register in the portal to access your information; including benefits, networks and how your plan works.
  • Complete your Health Risk Assessment at .
  • Make an appointment with your primary care doctor or doctor of preference for a well visit.
  • Familiarize yourself with your benefits and plan rules.
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Have questions?

You Have Questions, We Have Answers

Our Customer Service is available whenever you have a question or concern about benefits or services. Customer Service can help you understand the benefits, address network provider’s issues and provide answers to questions about programs and policies and many other topics.

Customer Service:
For VI SmartCare and HealthPlus, 855.354.3324
(Available 24/7)

For MEC and EVAC, 855.533.6853

(Available 8:00 AM – 5:00 PM AST)

Pharmacy Benefits Customer Services (HealthSmart Rx): 1.800.681.6912

(Monday thru Friday: 7:00 a.m. to 7:00 p.m. Central Standard Time)

We are here to help!!

When you have questions, we’ll get you the answers. We will help you understand your benefits, your access to your network providers, claims, and give you information about our policies.
Call Us

Emergency Air Ambulance Coordination

1.888.201.3437,24 hours-7 days a week

myɫappHealth Members Portal

Visit us online at

Log on and navigate to the Create Account tool to set up your account.